Job Description
We are seeking an experienced account management manager to lead and manage a regional team of account managers. As an account management manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth. You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success. If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply.
Responsibilities:
- Lead the account management team, focusing on excellent customer experiences
- Coach and train the team to achieve retention and upgrade targets
- Monitor team KPIs and identify areas for improvement
- Handle escalated customer issues and build strong customer relationships
- Implement business practices and policies consistently within the team
- Conduct regular team meetings, foster discussion, and share updates
- Identify skill development areas and create coaching strategies
- Facilitate recruiting, training, and onboarding of new team members
- Communicate progress of initiatives to stakeholders
- Promote a positive and inclusive corporate culture
