Job Description
Key Responsibilities: - The ability to work with complex requirements of the company in becoming e-commerce enabled. - Ability to engage with customers on all levels, with the focus on verbal and written communication. - Face to face engagements can occur where required but telephonic or digital engagements are the focus area. - Execute the e-commerce strategy for all customers - Be the single point of contact for all customers - Defined Ability to troubleshoot and solve customer problems - Knowledge sharing and education within responsible base � ability to demonstrate/train when required - Report Management - Methodical and diligent record keeping and database management � attention to detail is a must have - Fluent in English.
Requirements
Desired Skills & Experience: The ideal candidate must be a meticulous and driven individual who is passionate about sales and client account management. In order to succeed you must be excited about e-commerce and customer account management and working in a fast paced, agile but well-structured sales environment that is regularly reinventing itself. You must also be exceedingly customer orientated, well organized and meticulous. Essential Experience: - 2 years Customer focused Account Management role - Proven Sales success - Passion for E-Business - Experience with social media will be an advantage - Essential Characteristics - High energy - Natural people person - Disciplined, structured and methodical - Ambitious - Self-reliant - Critical thinking - Inquisitiveness - Fast learning and well versed in the e-commerce sales pipeline� social media is an advantage - PASSION for customer service and sales - Keenness and quickness in understanding and dealing with complex business situations - Logical solution management - Able to network within an environment in order to draw on resources to solve problems - Essential Customer Service Skills - Listening Skills - Verbal and Digital Communication Skills - Positive Approach - Problem Solving Skills - Diplomacy - Sympathizing Ability - Presence of Mind - Product and Organization Knowledge - Fast and efficient execution skills with good structure, discipline and organization
Employment Type
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Seniority
Details
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