کارشناس DPO

Job Description

A DPO (Damage Purchase Order) specialist is a position in the DPO/Return Management Team responsible for running the “seller’s request for damage” process. This role's main focus is on solving the cases from seller claims and basic financial interactions between DPO, seller growth, finance, and PSC teams. Quality implementation of this process will increase seller satisfaction. This role tries to investigate issues that have been raised by sellers regarding the operational process, follow up with the stakeholders of the process, and resolve them. This process includes responding to tickets, communicating with sellers via phone calls, or communicating with other internal stakeholders The concept of this job is to face challenges that require concentration, problem-solving skills, and discipline to solve, and value is obtained due to effort.

• Answering tickets from sellers and providing them with clear and accurate information on our policies and procedures.
• Communicating with sellers via call or face-to-face meetings to explain the rules and expectations for using our platform and resolving any issues or concerns they may have.
• Following up on issues raised by the sellers from stakeholders of a business process and ensuring they are addressed in a timely and effective manner.
• Providing reports on daily tasks and progress of the initiatives related to the team.
• Providing damage invoices.
• Identifying opportunities for improvement and proposing solutions to enhance the return process.