- Lead customers through our website and register process
- Meet individual and department objectives and apply people skills while providing service
- Respond to customer queries in a timely and accurate way, via phone or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Doing daily tasks, rapidly and accurately.
- Demonstrate a high standard of customer service to retain the 100% satisfaction goals
Requirements
- At least BSc in any major
- Excellent communication and problem-solving skills
- Experience as a Customer Support Specialist or similar role
- Familiarity with e-commerce
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- 3+ years experience in related field
