Job Description

Customer Services Manager will report directly to General Manager. s/he will be in charge of all customer services activities including but not limited to: after sales services, consumables and spare parts sales, customer relationship management, customer satisfaction survey system and technical trainings. Competitive compensation consist salary and performance based bonus for the right person. The position is based in Tehran. Some travel in and outside country may be required. Main responsibilities: • Manage day to day operation of a team of 10-12 staff in Customer Services Department. • Develop and implement marketing plan and manage P&L accounts for customer after sales services and sales of consumables and spare parts. • Organize and improve after sales services processes for range of products including notebook, video data projectors and digital cameras. • Set up and effectively operate Customer Relationship Management (CRM) and Customer Satisfaction Survey (CSS) systems. • Forecast spare part and consumables sales for different HP and BeNQ products and place orders with vendors to maintain sufficient inventory levels and meet market demand. • In liaison with General Manager, hire and train technicians and salespeople as and when required. • Plan and conduct technical training courses for different products for in-house and dealers technical staff. • Establish, support and develop after market services of network of dealers and resellers across the country.