سرپرست خدمات مشتریان

تيپاکس

تهران

منتشر شده 4 ماه پیش

Job Description

● Achieve the key goals of call center performance for customer satisfaction, quality, productivity, and key functions. ● Monitor and evaluate the monthly performance of the devices. ● Productivity analysis and attendance reports and training to improve performance. ● Ensure that questions and work issues are resolved properly and quickly, examine the problems and challenges needed to complain. ● Involve goals in work and create incentives to maintain, nurture and develop skills, assist in research on personal and professional development. ● Analyze complaints and tickets in order to identify the causes of receiving problems and inform the hierarchy.

Requirements

● Master's degree in Computer, Industrial Engineering, Management. ● Communications skills (Listening and writing skills). ● Problem-solving, decision making, and crisis management. ● Creativity, analytical and organizational thinking, and customer orientation. ● Restrained, patient, and responsible. ● Flexible and consistent. ● Familiar with the principles of supervision and call center. ● Ability to do teamwork. ● Time Management. ● Ability to document and submit professional reports. ● Full familiarity with MS Office. ● Full familiarity with the topics and terms of the call center. ● Result-oriented. ● Minimum supervision history of 4 to 6 years.

Employment Type

  • Full Time

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