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Job Description

Job Title: Customer Service Representative;

Company: Tavazo GmbH;

Job Description:

Tavazo GmbH is seeking a dedicated and proficient Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers by addressing their inquiries, concerns, and issues through various communication channels, including phone calls, messages, and emails.

Responsibilities:

Respond promptly and courteously to customer inquiries and provide accurate information about our products and services.
Resolve customer complaints and concerns in a patient and empathetic manner, ensuring their satisfaction with the resolution.
Handle a high volume of incoming calls, messages, and emails professionally and efficiently.
Maintain a comprehensive understanding of our products, services, and company policies to address customer queries effectively.
Actively listen to customers and gather relevant information to identify and troubleshoot their issues.
Collaborate with other departments to address complex customer problems and ensure timely resolution.
Document customer interactions, inquiries, and resolutions accurately in our CRM system.
Utilize excellent communication skills to articulate solutions clearly and concisely.
Upsell products or services when appropriate to enhance customer experience and generate revenue.
Strive to achieve and exceed set customer service metrics and goals.

Additional Information:

The first three weeks of employment will be considered a probationary period, during which the customer service representative's performance will be closely monitored and evaluated. This period will be unpaid.
During the first month of collaboration, the selected candidate will undergo 20 hours of comprehensive training to familiarize themselves with the company's products, customer service protocols, and communication platforms.
The paid employment will commence after the successful completion of the three-week probationary period and training.

Requirements

Proven experience in a customer service role, preferably in a similar industry.
Exceptional command of the English language, both written and verbal.
Strong problem-solving skills and the ability to remain calm under pressure.
Excellent interpersonal skills, with a focus on empathy and patience when dealing with customers.
Proficiency in using CRM systems and other relevant software.
Ability to multitask effectively and handle a fast-paced work environment.
Detail-oriented with a strong commitment to accuracy in documentation and information dissemination.
Flexibility to work in shifts, including weekends and holidays, if required.
Access to high-speed internet to ensure seamless communication with customers and team members.
Possession of a mobile phone and a laptop, which will be essential tools for efficiently handling customer inquiries and resolving issues.

By providing a thorough probationary period and adequate training, we aim to ensure the selected candidate is well-prepared and equipped to deliver exceptional customer service on behalf of Tavazo GmbH. These provisions will contribute to a smooth onboarding process and ultimately enhance the customer experience with our company.

We appreciate the candidate's commitment and dedication during the unpaid probationary period and look forward to welcoming them as a fully compensated member of our team after successful completion.

Employment Type