The customer service executive is responsible for handling general service on the phone, face-to-face customers, and emails. The aim is to ensure the highest level of customer service and satisfaction.
The tasks include the following:
● Provide customer service on the phone and to direct customers.
● Assist travel agents with all product inquiries.
● Carry out further service tasks as necessary.
● Participate in other duties as assigned.
Requirements
● Fluent in English; knowing German is desirable.
● Service-oriented approach.
● Pleasant personality.
● Good ability to manage complexity.
● Strong independent and proactive approach.
● Excellent attention to quality and detail.
● Good decisiveness and assertiveness.
● Excellent problem-solving and solution-oriented skills.
● Fluent in MS Office, especially Word, Excel, and PowerPoint.
