Customer Relations Specialist Shatel Information and Communication Technology Group

  • Full Time

  • Tehran

      -   Tehran

Posted 3 months ago

Job Description

-Provide specific reports from CRM -Take customer calls in back office -Assure calls meet the quality based on SLA -Analyze and interpret the related reports -Facilitate and manage Customer Intelligence related projects & tasks -Support development of customer information database and data mining activities -Proactively identify and address potential quality and performance exhibitor -Coordinate periodic evaluation of CRM system and process performance -Ensure CRM PPPs are enhanced, up to dated and aligned with the business objectives

Requirements

-2 years’ experience in Customer Relations field -Bachelor’s degree in Computer, IT, industrial engineering •Knowledge: -GSM & telecom -CRM systems -Call center policies and procedures -Working English knowledge •Skills & Abilities: -Problem solving -Microsoft office -Analytical skills -Communication -Strong Reporting and presentation skills -Computer literacy -Interpersonal skills •Attitude: -Teamwork -Customer Focus -Integrity & honesty -Innovative and creative -Result oriented -Pressure tolerant -Detail oriented -Listening Ideal Age Range: Maximum 40

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