Customer Relations Specialist

Customer Relations Specialist

Job Description

-Provide specific reports from CRM -Take customer calls in back office -Assure calls meet the quality based on SLA -Analyze and interpret the related reports -Facilitate and manage Customer Intelligence related projects & tasks -Support development of customer information database and data mining activities -Proactively identify and address potential quality and performance exhibitor -Coordinate periodic evaluation of CRM system and process performance -Ensure CRM PPPs are enhanced, up to dated and aligned with the business objectives


-2 years’ experience in Customer Relations field -Bachelor’s degree in Computer, IT, industrial engineering •Knowledge: -GSM & telecom -CRM systems -Call center policies and procedures -Working English knowledge •Skills & Abilities: -Problem solving -Microsoft office -Analytical skills -Communication -Strong Reporting and presentation skills -Computer literacy -Interpersonal skills •Attitude: -Teamwork -Customer Focus -Integrity & honesty -Innovative and creative -Result oriented -Pressure tolerant -Detail oriented -Listening Ideal Age Range: Maximum 40

About Company

100-499 employees

Shatel Group is Iran's largest internet service provider and Internet communication solutions company, it has successfully provided customers with excellent services throughout the country. The Group is the first ADSL2+ service provider in Iran. Shatels Group with more than 800 skilled employees at the headquarter has operations all over the country, which are run through four main official agents. The Group has over 100 high street agents with approximately 1300 employees and more than 1000 independent retailers. The Group now has the largest share of the nationwide Internet users market and the supplementary services, especially in the high speed ADSL2+ Internet services in Iran. It should be also added that for the third consecutive year, Shatel companies have won the first "Best Place to Work “competition. The most important activities of Shatel Group of companies can be outlined...

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