Job Description

-Objective: Customer Experience Manager Leverages, plans, arranges and supervises the retention of customers, as well as development of customers network. -Main responsibilities: -Strategic planning and operational goal setting for Customer Experience unit -Planning, arranging and supervising the customers network throughout the country -Developing and extending the customers network in order to increase the revenue -Designing customer relationships that reflect the client's customer strategy, enhancing satisfaction, and are profitable for the client; recommend developing and managing policies and procedures to make sure of the best customer experience -Planning and supervising the activities related to customers club in order to increase customers retention and satisfaction -Designing, organizing and supervising on call centers to actively receive customers' feedback and recommendations to increase their level of satisfaction -Reporting to: Managing Director