Job Description
We are looking for a customer support specialist to assist our customers with technical problems when using our products and services. Customer support specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Control customer purchase data in the system for the delivery process.
- Plan to increase the profitability of the products and gain more market shares.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers and other companies.
- Gather customer feedback and share it with our product, sales, and marketing teams.
