Job Description
- Special talent of not only being able to solve customer requests but proactively offer ideas and insights to improve the customer’s issues and challenges
- Follow up on every issue and ensure complete satisfaction and maximum utilization of the services sold to the customers
- The CRM Manager will work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers
- The position also requires a strong knowledge of budgeting and forecasting