Job Description

• To set bold aspirations- a clear vision for the development of the relationships • To set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in • To create, to manage and to lead the team by providing appropriate coaching and mentoring along the way • To facilitate the development of a vision for the overall success of the company, business area, or function • To identify, to mobilize, and to deliver over the relationships into the right people, solutions, resources, and ideas from across the firm • To successfully undertake contract negotiations, to ensure financial success, and to monitor quality • To ensure outstanding customer satisfaction by maintaining strong working relationships • To manage and train resources to ensure quality and consistency of services offered to customers • To schedule and conduct status meetings with appropriate development resources and customers • To handle the concerns of the people who buy their company's products or services • To rectify issues experienced by individual customers as well as to aim to improve the organization's overall customer satisfaction ratings • To help customers with their complaints and questions • To give customers information about products and services, to take orders, and to process returns • To plan and deliver CRM strategies across the organization with a view to retain existing customers, to retain brand loyalty and to expand the company brand • To decide on a final CRM structure and architecture that will work seamlessly across the business and to capture crucial information along the sales funnel • To make sure the customer database is correctly segmented for targeted marketing activities • To collaborate with other departments in order to ensure that the CRM strategy works well for every aspect of the business • To develop the testing strategies in order to guarantee the most efficient approach for the organization and its customers • To come up with creative ideas in order to prepare proposals, to oversee the production process, and to execute and report the results to the relevant people.