مهندس شیمی

Job Description

- Provide support to customer in all products and perform troubleshoot on all Technical field inquiries. - Monitor all assign cases for customer support and update all activities on company tracking system. - Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same. - Administer all resources and ensure delivery of product fixes within timeframe. - Manage all customer technical and R&D issues and if required escalate it to required departments including R&D - Assist engineers in complex cases and evaluate products for customers. - Manage requests from internal and external clients and resolve it through email and phone. - Maintain accurate customer documents and prepare reports for all issues and resolutions. - Administer all contractual obligations for clients and escalate issues if required.