پشتیبان فنی وندور

Job Description

Monitor, track, and manage technical tickets and incidents related to Conviva solutions and services.
Perform troubleshooting and root cause analysis for technical issues.
Follow up and coordinate with L2/L3 teams and relevant vendors for issue resolution.
Provide technical support for Conviva platforms, Back Office (BO) systems, projects, implementations, and service-related activities.
Handle emergency issues and support critical incident resolution.
Support network changes, maintenance activities, and service continuity.
Participate in on-call support and 24/7 shift-based operations when required.
Conduct preventive maintenance activities, including audits and health checks.
Support software updates, patches, and system upgrades.
Prepare technical reports and document incident handling processes.
Requirements
Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or related fields.
Good knowledge of mobile networks.
Strong knowledge of VAS services.
Strong knowledge of IP networks.
Strong knowledge of databases.
Strong knowledge of Linux.
Strong knowledge of system administration.
Familiarity with Back Office (BO) systems.
Experience with or knowledge of Conviva solutions is preferred.
Strong analytical and problem-solving skills.
Ability to perform root cause analysis.
Ability to work under pressure and manage emergency situations.
Good command of English.