Call Center Operator ( Night Shift )

Komak Resan Iran (SOS)

Tehran

Posted 2 months ago

Job Description

- Answer calls and respond to emails. - Manage and follow thru ongoing Assistance cases. - Process Assistance requests and insurance claims - Follow up on completing required documents for each case - Follow up and manage third party providers for requested services - Handle customer inquiries both telephonically and by email. - Research required information using available resources. - Manage and resolve customer complaints. - Enter new customer information into system. - Update existing customer information. - Identify and escalate priority issues.

Requirements

- University qualifications: require at least B.S in any major. Specialist knowledge: - Some knowledge in insurance industry - Some knowledge of travel insurance industry - Necessary to be fluent in English, any other language would also be a plus - Proficient in relevant computer applications. - Knowledge of customer service principles and practices. - Knowledge of call center telephony and technology. - Some experience in a call center or customer service environment. - Good data entry and typing skills. - Knowledge of administration and clerical processes. Other Skills: - Verbal and written communication skills. - Listening skills. - Problem analysis and problem solving. - Customer service orientation. - Organizational skills. - Attention to detail. - Ability to listen carefully and effectively communicate complex topics with different types of clients. - Strong interpersonal skills, ability to relate well to clients, fellow employees and management. - must have good follow through skills. - Judgment. - Adaptability. - Team work. - Stress tolerance - Resilience. - Must be dynamic and dependable. Other Skills: - Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services. - Quickly and effectively solve customer disputes. - Familiarity with insurance industry’s rules and regulations. - Excellent organizational behavior skills. - Customer oriented.

Job Categories

  • Administration & Secretarial / Executive Assistant
  • Sales & Customer Service

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Categories

  • Administration & Secretarial / Executive Assistant
  • Sales & Customer Service

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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