To cooperate with the sales manager in developing and implementing sales plans to expand the customer base and gain market share.
To set quarterly sales plan objectives for each team member to increase and improve the sales channel activities and provide regular feedback to enable them to improve performance.
To lead and oversee market information gathering activities on competitors such as pricing, service offerings, etc., and provide feedback to regional sales management.
To expedite sales P&S training of new dealers and MTNI Connects regarding systems, products, and various services on a daily/weekly/monthly basis.
To provide feedback to top management regarding customers’ demands/requirements.
To lead dealers and MTNI connects activities by enabling account planning, systems access, payment troubleshooting, and adherence to the sales plans activities to ensure they deliver quality services.
To stay abreast of any sales issues regarding dealers and MTNI Connects sales’ frauds, training needs, etc., by informing the regional sales manager and the support teams
To liaise with the network group in monitoring and reporting any red flags (such as coverage failure) on network quality in territories under supervision.
To liaise with CR, MKT, and the finance team to ensure channel complaints are resolved to improve sales via customer/channel satisfaction.
To ensure area sales coordinators maintain a high customer satisfaction rating, including internal customers (subordinates) and external customers (POSs).
To identify sales opportunities in assigned territories via prospecting, cross-selling, and upselling
To plan and monitor shop visits for the sales force daily/weekly/monthly.
To oversee all related dealers and MTNI Connects databases to ensure they are updated as per PPPs.
To monitor regional registrations and activations (iSIM, TD, FDD, Swap, MNP) on a daily/weekly basis and provide related reports and analysis.
To implement a scattering plan in adding new MTNI dealers, MTNI connects based on the business plan.
To monitor related regional channel access management (portals, e.g., CLM and DPOS, etc.), and ensure the reports are adequate for monitoring.
Requirements
Education:
Fluent in English.
Bachelor's degree in Commerce (Marketing, Communications) or related fields; or an MBA graduate; a Master's degree is a plus.
Experience:
At least 4 years of experience in the area of specialization, retail channel developments/management, with experience in supervising others.
Experience working in a telecom company is an advantage.