Area Sales Team Leader

Job Description

• To cooperate with the sales manager in developing and implementing sales plans to expand the customer base and gain market share.
• To set quarterly sales plan objectives for each team member to increase and improve the sales channel activities and provide regular feedback to enable them to improve performance.
• To lead and oversee market information gathering activities on competitors such as pricing, service offerings, etc., and provide feedback to regional sales management.
• To expedite sales P&S training of new dealers and MTNI Connects regarding systems, products, and various services on a daily/weekly/monthly basis.
• To provide feedback to top management regarding customers’ demands/requirements.
• To lead dealers and MTNI connects activities by enabling account planning, systems access, payment troubleshooting, and adherence to the sales plans activities to ensure they deliver quality services.
• To stay abreast of any sales issues regarding dealers and MTNI Connects sales’ frauds, training needs, etc., by informing the regional sales manager and the support teams
• To liaise with the network group in monitoring and reporting any red flags (such as coverage failure) on network quality in territories under supervision.
• To liaise with CR, MKT, and the finance team to ensure channel complaints are resolved to improve sales via customer/channel satisfaction.
• To ensure area sales coordinators maintain a high customer satisfaction rating, including internal customers (subordinates) and external customers (POSs).
• To identify sales opportunities in assigned territories via prospecting, cross-selling, and upselling
• To plan and monitor shop visits for the sales force daily/weekly/monthly.
• To oversee all related dealers and MTNI Connects databases to ensure they are updated as per PPPs.
• To monitor regional registrations and activations (iSIM, TD, FDD, Swap, MNP) on a daily/weekly basis and provide related reports and analysis.
• To implement a scattering plan in adding new MTNI dealers, MTNI connects based on the business plan.
• To monitor related regional channel access management (portals, e.g., CLM and DPOS, etc.), and ensure the reports are adequate for monitoring.