Job Description

-provide the effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customer for the implementation/maintenance of the system marketed by biomerieux and the reagent consumption.coordinate efforts with other cross-functional departments to provide world-class customer service and support through the promotion of teamwork and cooperation spirit -coordinate and provide technical ongoing support to biomerieux system and reagents:pre-installation,technical installation,configurations,connections,training on customer site -answer internal and external customer inquiries according to established standards and ensure documentation in ERP system.consulting as appropriate with application specialists network,system engineer,management,