After Sales Services Manager

Poolad Industrial Group (Poolad IMM)

Tehran

Posted 4 months ago

Job Description

- Run day to day activities of the services department - Direct service activities by assigning tasks to technicians, monitor the progress of projects and ensure jobs are completed in superior quality - Coordinate with internal departments (inventory and machining) for repair and supply of spare parts - Monitor and supervise service reports - Monitor and supervise invoices issued to customers - Monitor and supervise personnel expenses and service costs - Plan and organize periodic visits for active warranties - Manage customer relations - Follow through on customer complaints - Monitor and supervise “happy calls” - Plan and organize periodic visits for key customers and get feedback for improvement - Facilitate communication with foreign suppliers - Get technical assistance from services department of foreign suppliers when necessary - Negotiate warranty contracts - Manage annual visits of foreign supplier engineers to key customers

Requirements

- Proven management skills and experience - Experience in after sales management is considered an advantage - Industry experience and knowledge is considered an advantage - Strong social skills - Strong customer relation skills - Computer literacy and ability to operate basic computer software (MS Word, MS Excel, …) - Communication skills in the English language is considered an advantage

Job Category

  • Sales & Customer Service

Employment type

  • Full Time

Seniority

  • Manager

Job Category

  • Sales & Customer Service

Employment type:

  • Full Time

Seniority:

  • Manager

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