- Run day to day activities of the services department
- Direct service activities by assigning tasks to technicians, monitor the progress of projects and ensure jobs are completed in superior quality
- Coordinate with internal departments (inventory and machining) for repair and supply of spare parts
- Monitor and supervise service reports
- Monitor and supervise invoices issued to customers
- Monitor and supervise personnel expenses and service costs
- Plan and organize periodic visits for active warranties
- Manage customer relations
- Follow through on customer complaints
- Monitor and supervise “happy calls”
- Plan and organize periodic visits for key customers and get feedback for improvement
- Facilitate communication with foreign suppliers
- Get technical assistance from services department of foreign suppliers when necessary
- Negotiate warranty contracts
- Manage annual visits of foreign supplier engineers to key customers
Requirements
- Proven management skills and experience
- Experience in after sales management is considered an advantage
- Industry experience and knowledge is considered an advantage
- Strong social skills
- Strong customer relation skills
- Computer literacy and ability to operate basic computer software (MS Word, MS Excel, …)
- Communication skills in the English language is considered an advantage
