Job Description

-Monitoring and leadership of after sales department such as planning, managing & determination spare parts orders -Set goals and deadlines for After Sales department -Workshop management, ensures repair performance and efficiency, and Spare part planning -Ensure accurate performance of warranty and adequate training to keep knowledge in service network up to date -Tracking of key performance indicators (repair speed, spare part availability); definition and implementation of corrective measures -Conduct service marketing to increase customers’ loyalty to after sales services -Managing monthly report of warranted products, service products and returns products -Planning and checking of workshop equipment, fixtures and tools -Manage and follow up Quality issues -Evaluation of after sales service agents, as well as monitor and grading them