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After Sales Services Manager

Badr Tech Electric Tehran

Posted 5 months ago

Job Description

-Monitoring and leadership of after sales department such as planning, managing & determination spare parts orders -Set goals and deadlines for After Sales department -Workshop management, ensures repair performance and efficiency, and Spare part planning -Ensure accurate performance of warranty and adequate training to keep knowledge in service network up to date -Tracking of key performance indicators (repair speed, spare part availability); definition and implementation of corrective measures -Conduct service marketing to increase customers’ loyalty to after sales services -Managing monthly report of warranted products, service products and returns products -Planning and checking of workshop equipment, fixtures and tools -Manage and follow up Quality issues -Evaluation of after sales service agents, as well as monitor and grading them

Requirements

-At least 5 years' experience in after sales service and Quality -Educated in technical or management Field. MBA education is an added value -Microsoft office skills (Specially Excel & Power point) -Strong communication, presentation and negotiation skills -Creative & problem solving skills -Quality & Customer Mind set -Highly motivated team player -Familiarity with AC (Air Conditioner) products -Good English ability, fluent in Speak & Writing -Ideal Age Range: Maximum 45

Job Category:

Sales & Customer Service

Marketing, Advertising, Market Research & Branding

Employement type:

Full Time

Job Category:

Sales & Customer Service

Marketing, Advertising, Market Research & Branding

Employement type:

Full Time

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