After Sales Services Manager

After Sales Services Manager

Job Description

-Monitoring and leadership of after sales department such as planning, managing & determination spare parts orders -Set goals and deadlines for After Sales department -Workshop management, ensures repair performance and efficiency, and Spare part planning -Ensure accurate performance of warranty and adequate training to keep knowledge in service network up to date -Tracking of key performance indicators (repair speed, spare part availability); definition and implementation of corrective measures -Conduct service marketing to increase customers’ loyalty to after sales services -Managing monthly report of warranted products, service products and returns products -Planning and checking of workshop equipment, fixtures and tools -Manage and follow up Quality issues -Evaluation of after sales service agents, as well as monitor and grading them

Requirements

-At least 5 years' experience in after sales service and Quality -Educated in technical or management Field. MBA education is an added value -Microsoft office skills (Specially Excel & Power point) -Strong communication, presentation and negotiation skills -Creative & problem solving skills -Quality & Customer Mind set -Highly motivated team player -Familiarity with AC (Air Conditioner) products -Good English ability, fluent in Speak & Writing -Ideal Age Range: Maximum 45

About Company

50-99 employees

80 years of progressive and successful experience in importing and providing after sales services for pioneer global brands has made Badr Group Investment Company one of the most reliable and reputable holding companies in Iran. Each of its independent companies are involved in specialized fields; Badr Tech Electric is exclusively active in HVAC and represents top brands such as Midea, Toshiba, Carrier and its own brand, Tech Electric in residential and commercial AC. Other companies in the Group are engaged in large and small home appliances (Toshiba, Moulinex & Krups); Industrial Pumps (Ebara), Personal Care & Therapy Products (Remington, Homedics & Salter), office and smart schools equipment ( Toshiba, Promethean & NEC), to name a few. BadrTech Electric has been active in HVAC since 1383 and is expanding rapidly. As a key player in RAC and CAC market, we are looking for dynamic pe...

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