مدیر امور مشتریان

Job Description

•Main Objective: Account Director acts as the company's representative for the clients and the client's representative in the agency meetings and seeks to establish long-term and trusting relationships with the clients. This job position is responsible for overseeing all activities assigned to each customer and developing sales of services to them. •Main Responsibilities: -Identifying the necessary requirements to strengthen the department -Maintaining and developing customer relationships and managing their expectations -Adopting appropriate approaches in order to obtain customer satisfaction and maintain long-term relationships -Communicating with the marketing department in order to receive the project and start operating in the company after the approval of senior management -Monitoring the activities of account managers to ensure timely and quality presentation of projects -Resolving challenges and conflicts between account managers, clients and work teams in the agency -Participating in external meetings in order to know and gain knowledge about the current and future conditions of customers -Providing continuous reports to senior management on how to advance projects and customer feedback -Leading internal meetings of cooperation between departments in order to advance the project according to the suggestions of project managers