Job Description
• Perform software product installation, configuration management, maintenance, testing and documentation for virtualization environments under “Sarv Hami Pars” support.
• Install, upgrade, support, VMware VDI horizon infrastructure.
• Ensure highest level of availability, reliability and performance.
• Mentor and create documentation/knowledge base articles for the lower tiers of support to allow them to successfully complete routine tasks and troubleshoot on the infrastructure under support.
• Perform problem management and incident correlation on re-occurring issues; suggest and document workarounds and solutions.
• Collaborate with other members of the senior team on design and troubleshooting issues.