Tele-Sales Supervisor (Night Shift)

Job Description

Mirana, a subsidiary of the JobVision Group, operates in headhunting services. The job postings listed by Mirana pertain to various organizations that are among its clients. A consulting engineering firm, located in Jordan, is inviting all qualified individuals to apply for the position.

Iranian Company in the E-Commerce Industry;

* Working Hours: 3 PM to 11:59 PM;

Responsibilities:

• Monitor the performance of the night shift sales and support teams, focusing on conversion rates and overall sales effectiveness.
• Identify and fulfill the needs of team members, including implementing necessary access and resources for optimal performance.
• Recruit and onboard new team members to ensure a strong and capable tele-sales team.
• Create and manage shift schedules to ensure adequate coverage and productivity throughout the night shifts.
• Conduct regular feedback sessions based on individual performance metrics, providing necessary training and development opportunities.
• Utilize previous sales experience to guide team strategies and improve overall sales techniques.
• Train team members in negotiation skills to enhance their selling capabilities and close rates.
• Foster a results-oriented environment that encourages competition and motivation among team members.
• Maintain effective crisis management skills to address any issues that arise within the team or during operations.

Requirements:

• Proven experience in tele-sales or a related field, with a strong understanding of sales processes and techniques.
• Excellent negotiation skills, with the ability to coach others in effective selling strategies.
• A results-driven mindset, with a passion for achieving targets and driving team success.
• Ability to create a competitive atmosphere within the team that encourages high performance.
• Strong multitasking capabilities, able to handle multiple responsibilities efficiently.
• Resilience and stamina to manage the demands of a night shift supervisory role.
• Excellent people management skills, with the ability to motivate and develop team members.
• Strong communication skills to facilitate effective collaboration with commercial and marketing teams.
• Proficiency in utilizing and implementing sales systems to streamline processes and enhance performance.
• A proactive approach to problem-solving, with the ability to adapt to changing situations and maintain team morale.
• Demonstrate strong multitasking abilities to manage various tasks and challenges simultaneously.