Technical Support Expert

Alefba AI Tehran

Posted a year ago

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Job Description

Do you want to be part of an organization that is developing and launching numerous exciting products in the AI field? If so, the Alefba Technical Operations (Tech Support) team is looking for a Support Specialist that works with multiple teams, and also our users to address day-to-day and long-term issues experienced with under-the-roof technology. The ideal candidates will surface and aggressively attack various technical and non-technical issues relevant to computers and network concepts while topics in the accounting world are also interesting to them.

Roles:

● Provide comprehensive technical support to Alfaba customers.
● Set up and install Alphabet products and any facilitating software needed for customers.
● Troubleshoot end-user technical issues including problem analysis, identifying appropriate resources, testing proposed solutions, and following up to ensure problem resolution.
● Investigate, resolve, and respond to inquiries received via online chat, phone call, or email.
● Inform customers about needed repairs and answer basic questions and ensure customers' complete understanding and satisfaction with the work done.

Requirements

● Patience, flexibility and problem solving ability.
● Familiar with computers and related technical information.
● Familiar with network information and concepts.
● Familiar with accounting software and related concepts.
● At least a diploma or equivalent.
● Any experience in setting up and installing computer and network equipment in a professional environment.
● Any experience in customer support is an advantage.

Employment Type