Service Engineer

Asan Rah Kar Liyam Tehran

Posted a year ago

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Job Description

A service engineer is responsible to fulfill the initial setup and warranty activation. Focus on installing, testing, maintaining, repairing, and debugging devices and related components. Provide in-depth technical support to customers in terms of any issue that may rise. Document and report to the service manager. Roles: ● Technical support and after-sales services for customers. ● Review the performance of installed equipment and perform preventive maintenance. ● Organize, write, and control records of fulfilled maintenance activities, instructions, and manuals. ● Promote him/herself at a high level of product knowledge by participating in mandatory training courses and self-study. ● Provide technical assistance. ● Follow up on customers' problems and ensure that issues are fully resolved. ● Provide reports to analyze common complaints and problems. ● Provide telephony and on-site technical support services for customers. ● Support the technical teams to solve problems and improve the performance of systems. ● Cooperate, coordinate, and service support with other internal departments to solve problems. ● Provide daily reports to the superior manager. ● Provide operation and maintenance support services. ● Open and track trouble tickets for issues based on technical analysis. ● Travel for a mission to other cities inside the country. ● On-call duty during the holidays and off-work hours to support services. ● Ensure maximum service uptime is achieved. ● Troubleshoot difficult technical issues with a strong commitment to delivering an excellent customer service experience. ● Collaborate or consult with other technical support engineers when the problem is too complex or falls out of your specific area of expertise and quickly facilitate solutions for customers.

Requirements

● Bachelor's or Master's degree in Electrical Engineering, Electronic Engineering, or other related fields. ● Familiarity with Microsoft Office, especially Outlook, Excel, and PowerPoint. ● familiarity with English (4 skills). ● Familiarity with precision instruments, especially in the field of measurement. ● Ability to learn new technologies. ● Keep up-to-date technically and apply new knowledge to the job. ● Highly motivated, proactive, and result-driven individual, working towards specific deadlines, with a strong problem-solving orientation. ● Good communication and customer service skills. ● High flexibility in the number of services and travel to different cities in a month. ● Flexible to unexpected changes and work under pressure. ● Excellent technical and problem-solving skills. ● Ability to diagnose and troubleshoot technical issues. ● Detail oriented, organized, self-motivated, and with good problem-solving skills. ● Ability to work independently and as part of a team. ● Ability to work as a team member. ● Ability to create reports and documents for procedures and tasks. ● Ability to work in non-administrative hours. ● Organizational skills, great attention to detail, and ability to manage time. ● Ability to identify and solve problems. ● Ability to manage information and documents. ● Familiar with the ticketing system and managing requests and issues. ● Strong teamwork and communication skills. ● Responsible and result-oriented. ● Ability to establish strong and effective communication with users. ● Ability to effectively track user requests until results are achieved. ● Able to focus under pressure. ● Good communication and customer service skills. ● Ability to travel within the country and or abroad. ● Military status: completed or exempted.

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