Service Desk Specialist

Solico Group (Kalleh)

Tehran

Posted 10 days ago

Job

Company

Salary

Applicant Insights

Job Description

Direct report to client support manager.
Desktop unification.
Work with users or employees to identify computer problems and advise on the solution.
Desktop technical management.
Contribute to the proper installation, maintenance, and disposal of desktop computers, printers, etc.
Resources management.
Document solutions to problems regarding standard IT applications and record them in the IT Knowledge base.
Establish and plan periodic maintenance programs following company and vendor standards.
Mentor staff.

Requirements

Bachelor’s or Master's degree in IT-related fields.
At least 2 years of experience.
Fluent in English.
Fluent in A+, Network+, Windows Infrastructure, and Windows 7.
Fluent in PC configuration, OS, and HW.
Fluent in troubleshooting PCs.
Problem-solving is required in a variety of areas both hardware and software.
Attention to detail.
Ability to work under pressure to tight deadlines.
Ability to adapt to change, and meet the changing demands of the work environment, any delays, or other unexpected demands.
Ability to treat people with respect under all circumstances, and instill trust in others besides upholding the values of the organization.

Employment Type