Job Description
Masir Paydar Narvan, a company operating in the travel and tourism industry, is seeking a motivated, experienced, and detail-oriented Visa Sales & Processing Specialist to join its visa department.
The successful candidate will be responsible for both customer acquisition and sales of visa services, as well as the administrative processing and follow-up of visa applications. This role requires strong communication and sales skills combined with accuracy, organization, and practical knowledge of visa application procedures.
Key Responsibilities
Sales & Customer Relations
Respond to customer inquiries and provide initial consultations regarding visa services.
Identify customer needs and recommend suitable visa services based on their circumstances and travel destinations.
Follow up with potential customers via phone calls, WhatsApp, and other communication channels.
Clearly explain visa application procedures, required documents, fees, and relevant conditions.
Convert potential customers into clients and follow up throughout the sales process until the service agreement is finalized.
Maintain professional relationships with customers and follow up to ensure customer satisfaction.
Visa Processing & Administration
Conduct preliminary assessments of applicants' circumstances and required documentation.
Open, prepare, complete, and manage visa application files from initial consultation through the final decision.
Complete visa application forms and prepare the necessary supporting documents.
Follow up on embassy appointments, visa application centers, and other related procedures.
Keep customers informed of their application status and upcoming steps.
Monitor and update visa requirements and documentation guidelines for different countries using reliable sources.
Maintain accurate customer records and track applications, follow-ups, and payments in the company's systems.
Coordinate with other departments to ensure accurate and timely service delivery.
Requirements & Qualifications
At least one year of relevant experience in visa processing, travel services sales, or travel consultation.
Familiarity with tourist visa application procedures for various countries.
Strong sales, negotiation, consultation, and customer follow-up skills.
High attention to detail when reviewing documents, completing forms, and managing application files.
Ability to manage multiple applications simultaneously and follow up on each case systematically.
Strong organizational skills, accountability, initiative, and the ability to work independently.
Good communication skills and proficiency in using phone, WhatsApp, and office productivity tools.
Familiarity with Microsoft Excel and customer information management tools.
Preferred Qualifications
Practical experience with visa applications for Schengen countries, the UK, Canada, the USA, Australia, Japan, or other destinations.
A proven track record in selling visa services and achieving sales targets.
Familiarity with embassy appointment booking systems and visa application centers.
Ability to read and use English-language sources to verify visa requirements.
Familiarity with CRM systems and customer relationship management.
Employment Details
Location: Tehran, Iran — On-site
Employment Type: Full-time
Compensation: Fixed salary plus sales commission, based on experience and mutual agreement.
Career Development: An opportunity to develop sales expertise and visa processing skills within an established travel and tourism company.
