Operations Manager

Job Description

As an Operations Manager, your primary responsibility will be to oversee and execute the acquisition and onboarding of couriers for our company's delivery services. This role entails a multifaceted approach involving strategic planning, operational execution, relationship management, and market insights.

Responsibilities:

• Lead the recruitment, maintenance, and expansion of field teams.
• Conceptualize and execute diverse recruitment campaigns to attract prospective couriers.
• Coach, develop, and enhance the performance of the acquisition team.
• Prepare and deliver comprehensive weekly reports showcasing key developments and performance metrics.
• Develop and implement comprehensive strategies to expand the company's courier network, aligned with business objectives.
• Manage the entire recruitment lifecycle.
• Coordinate and lead informative orientation sessions and comprehensive training programs to seamlessly integrate new couriers into our operations.
• Foster robust relationships with couriers, serving as a point of contact for their concerns, offering continuous support, and acting as a bridge between couriers and the company.
• Collaborate closely with cross-functional teams such as operations, technology, and customer support to guarantee the streamlined coordination of delivery operations.
• Generate regular, data-driven reports and analyses focused on courier acquisition, onboarding progress, and performance metrics.
• Offer actionable insights and evidence-based recommendations to fine-tune courier management processes.

Collaboration Parameters:

• Company location: Vicinity of Punak.
• Flexible working hours.
• An environment marked by the presence of accomplished peers and an intellectually stimulating professional ecosystem.
• Inclusion of supplementary health insurance benefits provided free of charge.
• Provision of benefits associated with military service.