Operations Manager

Job Description

At Padro, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in customer success, human resources, finance, and Logistics, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

The objectives of this role

• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes, and best practices.
• Formulate strategic and operational objectives.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Find ways to increase the quality of customer service.
• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Ensure that operational activities remain on time and within budget.

Responsibilities:

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with IT and commercial departments to ensure that activities remain compliant.
• Conduct budget reviews and report cost plans to upper management.