Delivery Operations Manager

Job Description

In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility. We are waiting for you to continue this story.

Responsibilities:

• Partnership in defining team targets and KPIs aligned with the delivery and company goals and targets.
• Partnership in designing and performing effective strategies, designing workflows, processes, and work structures to meet them.
• Partnership with the team manager in recruiting, onboarding, training, and supervising a team of delivery operations specialists.
• Providing guidance, feedback, and support in planning and executing effective strategies to enhance the overall customer delivery experience.
• Strive to successfully supervise, mentor, and motivate a team of operations specialists to achieve the team and employees' targets.
• Partnership in a team conducting performance evaluations and providing coaching and ongoing feedback for continuous improvement.
• Follow-up and implementation of logistics projects defined in different cities and coordination with relevant units according to timing and goals.
• Monitor and optimize delivery routes for efficiency and timely order fulfillment.
• Coordinate with vendors and internal teams to streamline the delivery process.
• Design and perform effective processes and workflows to address and resolve any delivery-related issues or customer complaints promptly.
• Implement and refine operational strategies to enhance delivery speed and accuracy.
• Ensure compliance with quality standards in food packaging and delivery by vendors.
• Conduct regular quality checks to maintain service excellence.
• Coordinate with logistics partners to maintain a smooth flow of deliveries.
• Collect, analyze, and create high-quality reports on operational metrics and provide actionable insights to the team manager.
• Collaborate with customer service teams to handle delivery-related inquiries and concerns.