Operational Excellence Agent

SnappShop Tehran

Posted Over a month ago

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Job Description

Operational excellence is the capability of an enterprise to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service, and support. Role description: ● Provide coordination and functional direction to drive and sustain focused improvements. ● Operational performance of Marketplace Key Account sellers. ● Review new procedures/controls and appraise the efficiency and effectiveness of operations, and work with the Department Managers and Supervisors to resolve any issues that might arise during implementation phases. ● Provide solutions through problem-solving activities to address ongoing barriers to delivery. ● Identify capability gaps and prioritize activities to address these gaps. ● Implement tactical strategies to achieve the desired target. ● Work with necessary PIC and departments to identify, address, and eliminate process-related obstacles. ● Examine and evaluate the areas after improvements are implemented. ● Do other duties as identified by the OPEX senior supervisor to further the big seller’s performance improvement.

Requirements

● Ideally previous experience in Operations, OPEX, E-Commerce, Logistics, or Supply Chain. ● Ability to define problem areas, collect data, establish facts, and draw valid conclusions. ● Ability to gather and analyze data, create relevant reports, write general business correspondences. ● Ability to recognize conflict and take appropriate action within the scope of the role. ● Strong capability with personal computer applications (Excel, Outlook, Word, PowerPoint, and Visio). ● Ability to prioritize and handle multiple priorities in a fast-paced and changing work environment. ● Must be a self-motivated learner. ● Knowledge of basic Lean concepts and continuous improvement-based tools and techniques is an advantage.

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