● Troubleshoot, analyze, and diagnose problems.
● Communicate with customers to identify requirements.
● Monitor network performance to determine whether adjustments need to be made.
● Responsible for accurate request and incident ticket updates and timely. communication during the life-cycle of the incident ticket.
● Configuration of routing and switching equipment, PTP Radio, and firewalls.
Requirements
● Knowledge of monitoring software such as Zabbix, PRTG, Solarwinds, OpManager, etc.
● Experience with all aspects of networking including IP, TCP, Firewalls, Routers, and Switches.
● Fluent in CCNA.
● Fluent in virtualization.
● Familiar with Information Technology Infrastructure Library (ITIL) concept.
● Bachelor’s degree in Computer Science, Computer Engineering, or similar fields.
● Ability to work flexible hours.
● Organizing, prioritizing, multitasking, and teamwork skills.
● At least 1 year of experience in NOC.
● Ability to communicate effectively and work in a team.
● Responsibility.