IT Support / Infrastructure Engineer

Job Description

We are seeking a motivated and technically capable IT Support / Infrastructure Engineer to join our IT team. The successful candidate will provide first-level technical support to users and assist with the operation, maintenance, and administration of the organization’s IT infrastructure.
This position is suitable for candidates who have a solid foundation in IT, strong troubleshooting skills, and a willingness to learn and develop their technical knowledge.
Key Responsibilities
• Provide technical support for hardware, software, operating systems, and general IT-related issues.
• Troubleshoot and support Windows, macOS, Android devices, printers, and other IT equipment.
• Install, configure, and maintain computers, software, and peripherals.
• Assist with the administration and support of Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Assist with Microsoft Exchange administration and troubleshoot common Outlook and email-related issues.
• Support virtualization environments, including VMware ESXi/vSphere.
• Monitor and assist with backup and recovery operations, particularly using Veeam Backup & Replication.
• Troubleshoot basic network connectivity and infrastructure issues.
• Provide basic support for Microsoft 365 services and applications.
• Assist with the installation, testing, and implementation of new IT systems and technologies.
• Escalate complex technical issues to senior IT personnel or external vendors when required.