Job Description
- Receiving the IT needs and problems of the organization's users in the ticketing software, over the phone, or in person.
- Planning and prioritizing to solve user problems and inform the user based on the SLA of the IT unit.
- Ensuring that users' problems are solved through effective communication and follow-up.
- Identifying the frequent problems of users and providing solutions to reduce the problems.
- Notifying other team members and users about specific or temporary problems.
- Communicating with the organization's external suppliers regarding the resolution or prevention of possible problems.
- Installing, preparing, and troubleshooting computer systems, laptops, printers, scanners, access points, and passive network infrastructures.
Requirements
- Familiarity with operating systems and IT application software.
- Proficiency in working with personal computers, printers, and scanners.
- Familiarity with VoIP.Familiarity with network infrastructure.
- Ability to tolerate and work under stressful conditions.
- Good problem-solving skills.
- Effective communication skills.
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