● Provide technical assistance for questions and problems.
● Report network errors to the network administrator and resolve them.
● Diagnose software and hardware system errors and other issues.
● Track user problems to ensure complete resolution of issues.
● Execute reports to analyze common complaints and problems.
● Remote access to hardware or software for customers to make changes and fix problems.
Requirements
● Bachelor's degree in Computer Engineering, Computer Science, or related fields.
● Minimum 1 year in IT Help Desk, Service Desk, technical support, and related fields.
● Excellent teamwork skills.
● Excellent communication skills and troubleshooting skills.
● Expert in Windows operating system and Microsoft Cloud.
● Expert in VIP and Network telephone systems.
● Advanced knowledge of infrastructure design and architecture.
● Basic knowledge of hardware and software firewalls (Kerio and FortiGate).
● Knowledge of Cisco Switch Network, UBIQT wireless network.
● Knowledge of network concepts (switches and routers).
● Knowledge of Virtual Services (VMware).
● Having Net+, A+, CCNA, MCSE, MTCNA certifications are considered a privilege.