Job Description
- Implement, configure, administer, and troubleshoot Hardware and software issues
- Provide on-demand technical and executive reports
- Provide help desk support and resolve problems to the end user's satisfaction
- Being present and available to clients requiring technical assistance
- Publishing support documentation to assist staff with requests for information and provide staff training if required.
- Provision of hardware and software requirements and coordinate IT purchases.
- Resolve technical problems with Local Area Networks (LAN) and Passive
- Install computer peripherals for users
- Stay current with system information, changes and updates
- Prepare activity reports
- Schedule Preventive Maintenance on Hardware
- Hands on Service Desk software (Ticketing System)
- Respond to user inquiries regarding computer software or hardware
- Follow up with customers to ensure issue has been resolved
