IT Consultant

Job Description

***PLEASE NOTE THAT THE RESUME MUST BE IN ENGLISH***
***PLEASE NOTE THAT THE APPLICATION DEADLINE IS 17 Dec 2023***
***PLEASE NOTE THAT THE CONTRACT DURATION IS THREE MONTHS***

About INTERSOS:

INTERSOS is a humanitarian organization on the front line of emergencies, assisting victims of armed conflicts, natural disasters, and extreme exclusion with particular attention to the protection of the most vulnerable people. Since 1992 our humanitarian workers have been helping people affected by humanitarian crises: we provide first aid, food, shelter, medical assistance, and basic goods. We ensure that basic needs, such as education, access to clean water, and health assistance are met.

INTERSOS in Iran:

Following the Taliban retaking power in Afghanistan in August 2021, which has created a sudden high influx of Afghan nationals in Iran, INTERSOS decided to assess opportunities to establish its presence in Iran. INTERSOS obtained approval from the Government of the Islamic Republic of Iran for the establishment of its presence in Tehran - Iran in November 2021 and started conducting its joint activities in June 2022. INTERSOS activities in Iran mainly focus on the health/medical sector and how to support the existing health system in coping with the high number of new refugees and its impacts on local Iranians. In addition, some social activities around people with disabilities and children were linked to medical activities.

Responsibilities:

• Monitor, maintain, and follow up on all Information Technology (IT) and equipment, tools, and services in accordance with INTERSOS standards, policies, protocols, and procedures.
• Conduct troubleshooting based on the staff demands to locate the cause of a fault in the ICT devices and fix the relevant hardware and software issues.
• Supervise, implement, and improve data security protocols (data saving, firewall, user access rights, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
• Provide technical support and present INTERSOS standards, policies, protocols, and procedures to all users. Provide advanced technical support to logistics experts dealing with IT. When needed, liaise with the HQ IT Coordinator for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his level are appropriately addressed.
• Provide educational support (briefing, training, and support, etc.) to all users.
• Provide regular activity reports for the sites under his responsibility in accordance with INTERSOS guidelines. Update and archive all user and IT-related documentation.
• Ensure that all base assets are registered in IMP, documented, issued with unique INTERSOS asset numbers, tagged, and logged according to asset management policies and procedures.
• Provide his technical expertise in the local purchase process for all the IT equipment and services.
• Set up office IT equipment and identify the needs along with technical specifications.
• Plan, prepare, and report the visits to the field to ensure the above activities.
• Perform any other task, specific to his/her specialty area, according to the line manager's advice.