Job Description
● Provide help desk support and resolve problems to the end user’s satisfaction.
● Installation and troubleshooting of devices such as printers, scanners, fax machines, video conferencing equipment, and production line IT devices.
● Modify configurations, utilities, software default settings, etc. for the local workstations.
● Assist with onboarding of new users.
● Install and ensure proper installation of network cables, nodes, connections, etc.
● Install, test, and configure new workstations, peripheral equipment, and software.
● Maintain inventory of all equipment, hardware, spare parts, and software licenses.
● Manage PC setup and deployment for new employees using standard hardware, images, and software.
● Perform timely workstation hardware and software upgrades as required.
