Head of CRM

Job Description

Mammut Group, a leading company in the automotive industry since 1991, seeks a dynamic and experienced Head of CRM for our Karaj location. This role focuses on enhancing customer satisfaction and retention through strategic CRM management. The Head of CRM will lead efforts to optimize customer relationships, improve support operations, and drive the company's customer success initiatives.

Responsibilities:
- Develop and implement CRM strategies to enhance customer satisfaction and loyalty.
- Analyze customer behavior and data to improve service delivery.
- Lead and manage the CRM team to ensure high performance and goal achievement.
- Collaborate with other departments to ensure a seamless customer experience.
- Oversee the CRM database, ensuring data accuracy and security.
- Monitor and report on key CRM metrics to senior management.
- Identify opportunities for process improvements and recommend innovative solutions.
- Conduct market research to stay updated on CRM trends and best practices.

Qualifications:
- Bachelor's degree in Business, Commerce, or Management.
- Proven experience in CRM management within a customer success or support operations role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to interpret complex data.
- Proficiency in CRM software and tools.
- Strong problem-solving skills and attention to detail.