Employee Experience Specialist

Job Description

Roles & Responsibilities

• Initiate and implement employee lifecycle processes to increase employee experience ratios in the company in collaboration with company-wide teams.
• Use data and analytics tools to track and report on employee experience KPIs (e.g., participation, sentiment, retention impact).
• Gather feedback from employees on communication and engagement activities and generate actionable insights.
• Study and research best practices for employee experience, and to collaborate in developing effective employee communication strategies and plans.
• Drive HR communication efforts and ensure all the elements are planned and foreseen as per guidelines to avoid any miscommunication.
• Implement Employee Experience and Communication plans in line with EVP promises.
• Coordinate HR communication plans with Marketing, Brand, and Internal Communication teams.
• Develop and execute internal HR communication plans in collaboration with the Marketing, Corporate Services, Corporate Affairs, and Brand teams.
• Write, edit, and oversee content for HR newsletters, announcements, the intranet, and other digital and physical channels.
• Archive and keep records of all photos, videos, and media from HR events.
• Identify and propose new and digital channels for communication effectiveness.
• Collaborate in preparing a communication timetable and HR broadcasts, and choose the most efficient communication channel for each HR message.
• Take ownership of HR social media to improve MTN Irancell’s presence in the digital environment.
• Coordinate with third-party vendors and suppliers to ensure the quality and timeliness of communication materials and deliverables as per specification.
• Maintain accurate records and timelines, aka a calendar tracker, for all HR communication and experience initiatives.