Customer Service Executive

Aramex Tehran

Posted Over a month ago

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Job Description

● Provide customer service for customers as per Aramex standards. ● Attend customers' inquiries by fulfilling their requirements, tracing and tracking shipments, solving their problems, following up with their cases, and updating them. ● Follow-up on standard procedures and update the system information by coordination with other teams and closing pending cases in a timely manner.

Requirements

● A very professional manner and a demonstrated commitment to providing excellent customer service. ● Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output. ● Excellent computer and internet skills, especially Microsoft Office and email. ● Demonstrated ability to effectively resolve customer issues/ complaints, including, patience. ● Strong written and verbal communication skills. ● Good team player including the demonstrated ability to contribute to and foster a positive team environment.

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