Customer Relationship Management Expert

Job Description

• Check customer balance and follow up on required approval before PI.
• Issue PI in SAP after all required controlling is done.
• Get the customer's approval on PI.
• Receive PI payments receipt from a sales rep.
• Announce payments to finance.
• Deliver PL/order to WH.
• Issue invoice/CN/DN.
• Arrange shipment with customers and WH.
• Enter invoice data in Samane Moadian.
• Support FI and the sales team with any kind of reports they need.
• Prepare and arrange sales returns - forms/emails.
• Prepare and arrange new customer requests - forms/emails.
• Prepare and review weekly reports of customer balance in CRM weekly meetings.
• Follow up on bounce cheques/payments/not registered cheques with customers.
• Follow up on posting bounced cheques to customers and replace cash payments.
• Follow up customers quarte-based reconciliation (daily communication with customers).
• Refer to banks for cheque delivery/receiving.