Customer Experience Officer

Job Description

About the Role:

We are seeking a visionary Chief Experience Officer (CXO) to lead our customer experience strategy, ensuring excellence at every touchpoint. You will drive quality improvement, customer success, and operational efficiency while fostering a culture of customer excellence.

Key Responsibilities:

• Develop and execute a Customer Experience (CXP) strategy to enhance satisfaction, loyalty, and retention.
• Oversee quality control and quality improvement initiatives to ensure seamless service delivery.
• Collaborate with customer service, marketing, and product teams to align with customer expectations.
• Leverage data analytics, Power BI, and basic Python to derive insights and optimize CX performance.
• Establish and enforce customer experience standards across all interactions.
• Take ownership (Takes Ownership) of CX metrics, KPIs, and continuous improvement initiatives.

Qualifications & Skills:

• 5+ years in Customer Experience (CX), customer success, or customer excellence roles.
• 3 to 5 years in a CXP leadership role, with a track record of driving measurable improvements.
• Strong understanding of supply chain management and its impact on CX.
• Proficiency in data analytics, Excel, Power BI, and basic Python for insights-driven decision-making.
• Exceptional communication, problem-solving, and stakeholder management skills.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Resilient, perseverant, and able to lead through challenges with a solutions-oriented mindset.
• Full proficiency in English is an essential requirement for this role.

Why Join Us?

• Opportunity to shape the future of customer experience in a dynamic, growth-driven environment.
• Work with a passionate team committed to operational excellence and customer-centric innovation.
• Competitive compensation, leadership visibility, and career growth opportunities.