Job Description
*Job Description and Duties
-Customer Travel Map Design and Management and Improving Sensitive Call Points (Order Registration, Complaints)
-Reinferent of Customer and Customer Cluster Data, Identify Patterns and Future Future Needs
-Use modern technologies such as twin digital, Analytics Time-Real, IoT, AI Applications
-Developing and Implementing Campaign Campaigns and Converting Cluster Data to Brand Narrative
-Fasses of Real Customer Experience Brand at all points
-close cooperation with Operations, Technology and Marketing Teams to Implement Customer Experience Transformation Projects
*Conditions:
-At least 10 years of experience in one of the areas of customer experience management, customer data analysis, digital transformation or brand management
-Customer experience design and management (CX)
-Data analysis, clustering, prediction modeling (familiarity with Python, SQL or similar tools)
-dominated by Tableau and Bi With modern concepts (AI, IoT, Digital Twin)
-Brand-based Campaign Design and Brand Narrative Campaigns-Multi-task leadership ability
-Systemic and data-oriented
-High communication skills
