Chief Operating Officer

Job Description

We are looking for a proactive and experienced chief operating officer to lead and oversee our customer service operations, travel supply management - including flights, hotels, and train service - and B2B sales teams. This role plays a critical part in ensuring operational excellence, seamless service delivery, and an outstanding customer experience across all channels.

Key Responsibilities:

• Manage customer services, travel supplies, and B2B sales teams.
• Supervise and optimize daily operations related to travel supply, coordinating with airlines, hotels, and train service providers.
• Design and implement efficient operational strategies that enhance service delivery and team performance.
• Monitor KPIs and performance data, and generate regular reports for senior leadership.
• Handle contract negotiations and maintain effective relationships with key suppliers and partners.
• Ensure all activities comply with relevant industry regulations and internal policies.
• Work cross-functionally with other departments to improve processes and the end-to-end customer journey.
• Identify and lead initiatives aimed at increasing customer satisfaction and operational effectiveness.

Requirements:

• At least 5 years of relevant experience in operations management.
• Demonstrated leadership and team development skills.
• Excellent negotiation, communication, and analytical capabilities.
• Hands-on experience with CRM systems and operational software.
• Ability to thrive in a fast-paced environment and effectively manage multiple priorities.

Benefits:

• Performance-based salary.
• Health insurance.
• Salary advances.
• Internal loan programs.
• Learning stipends.
• Military service option.
• Opportunities for professional development and career advancement.