Back Office Engineer (Huawei RAN)

Job Description

● Consult, clarify and prepare work orders with requestors, ensuring that they include accurate and sufficient level of information for execution, create minimum disturbance to on-going business, detailing affected parts of the network, possible risks, adequate measures for back up and fall back, recommended time for execution, as well as post-implementation tests to verify the correct functioning of the network. ● Provide special support to planning and optimization, OS department. ● Follow alarm handling and escalation procedures where a fault is reported to the front office operator in charge, so ensure the shortest possible reaction and remedy times applicable to specific fault categories, and attain the required service levels. ● Support front office engineer in charge in fault diagnosis, including its severity level, if not determined within the required period. ● Take charge of remedy of failures where the front office in charge has failed to resolve the fault remotely within the required period and report it to senior management. ● 2nd line support shall be scheduled for 24/7 standby according to duty rota with fallback positions. ● Perform second-line support for the related network element (BSS, NSS, Transmission LRAN & HRAN, core, IP). Provide remote support to all FO teams if required. ● Perform daily health check performance and analysis, report immediately in case of any ambiguity. ● Check the network utilization on daily basis and then suggest recommendations for approval and execution. ● Implement new software/CDs whenever available/required. ● Ensure 2nd line trouble ticket management, fault diagnosis, remote fault resolution, management, and control. ● Check the system critical/Major alarms on a daily basis and perform an activity to minimize the occurrence. ● Prepare an action plan to erase network problems for the occurred problems. ● Implement quality check programs on the domain. ● Check the quality of the network and prepare an action plan in case of an abnormal situation not detected by the front office, ● Responsible for accurate and timely problem remedy, escalation to vendor support, or field operations as required. Follow up on and drive remedial efforts, incl. vendor support or field maintenance where engaged, until the closure of Trouble Ticket. ● Follow with the vendor support WO/CR execution to solve the problem, and check the performance to ensure the problem is solved. ● Follow the creation of the new network element in the OMC/ NMS’s via receiving the CR/WO, check the parameters, and highlight in case of anomalies. ● Support network integration for the integration of the new elements. ● Reporting and database updating, sending all the reports to the agreed list within the timeline, and ensuring the entire database used in the section is updated. ● Report timely on fault remedy progress to front office engineer in charge, to ensure the latter is current with resolution status and in a position to update trouble ticketing system/fault log accordingly.