B2B Sales Specialist - Retention

Posted a year ago

Job

Company

Salary

Applicant Insights

Job Description

Provide expert guidance and support to users, helping them navigate and troubleshoot any issues they may encounter.
Ensure a positive user experience and maintain high levels of customer satisfaction.
Drive product adoption and usage, helping users get the most out of the platform and its features.
Build and maintain strong relationships with users, fostering loyalty and promoting retention.
Gather feedback and insights from users, helping to inform product development and improve the overall platform experience.
Increase average daily calls to customers.
Increase reactivated users.

Requirements

Familiarity with customer experience.
Proficient in experience models and customer value analysis.
Sufficient statistical knowledge of using statistical analysis tools.
Ability to identify weaknesses and complications in the field of customers.
Ability to generate ideas and provide solutions to communicate with customers and maintain customer satisfaction.
Proficient in report writing.
Ability to perform executive operations in direct (face-to-face) communication with customers.

Employment Type