After Sales Manager

Job Description

Key Responsibilities:

-Develop and implement after-sales service strategies tailored to the diesel vehicle market needs.
-Manage, train, and motivate the after-sales support team, including diesel engine technicians, service advisors, and spare parts warehouse staff.
-Oversee warranty claims, diesel engine and system repairs, specialized spare parts inventory management, and product return processes.
-Handle escalated and complex customer complaints in the diesel vehicle sector effectively and promptly.
-Prepare regular performance reports for senior management.
-Collaborate with sales and production teams to identify product quality issues and improve service processes.

Requirements:

-Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, or a related field (Master's degree is a plus).
-Minimum 5 years of experience in after-sales service for diesel vehicles
-Minimum 5 years of experience in a managerial role within a diesel vehicle company
-Excellent problem-solving, communication, and interpersonal skills.
-Ability to work under pressure and manage multiple tasks simultaneously.