Account Manager

Job Description

● Account managers serve as the liaison between companies and their customers. ● Act as the main point of contact in all matters relating to client concerns and needs. ● Build and strengthen client relationships to achieve long-term partnerships. ● Maintain accurate client records, keeping track of any contract updates and renewals. ● Take inquiries and requests from customers and address their needs. ● Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs. ● Meet regularly with other members of the team to discuss progress and find new ways to improve business. ● Generate progress reports to give to clients and higher-ups within the organization. ● Account managers typically work with multiple small accounts or a few larger ones. ● Collaboration with organizational teams to achieve common goals, managing all expectations. ● Update account dashboard and provide a quarterly brand report in terms of brand health, measuring, and reporting performance.